Handling Difficult Customer

Handling Difficult Customer


SKU: EC113544 Category:


This course will teach you how to deal with difficult customers, which can greatly benefit anyone who works in a customer service, or customer facing role.

Customer service is becoming more and more crucial today, where the “customer is always right” (hint: they are not). While the customer may not always be right, they must have the belief that they are, and that after an interaction with a company, that they are happy.

Customer retention is more important than ever today, so learn how to deal with difficult customers, and turn them into future customers for your business, not a rival.


  • Learn how to effectively handle difficult customers.
  • Find a resolution that benefits all parties involved.
  • Protect your company’s reputation.


After completing this course, you will have a much better understanding of how to deal with tricky customers, whether they are rude, unhappy, or just plain difficult.


Units of Study

  • Cultivate a positive attitude
  • Manage internal and external stress
  • Develop abilities to listen actively and empathize
  • Build a rapport with customers in person and over the phone
  • Understand the diverse challenges posed by customers
  • Develop strategies to adapt to challenging circumstances


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